SHINPO/Smokeless Roaster Total System Products Shinpo Co., Ltd.

Select the applicable check box and test the solution.

ProblemThe flame goes out

CHECKCheck that the UV sensor (flame detector) is clear of dirt.

1. If you are using the J, V, or Dseries, click here.

2. If you are using a round Wseries, click here.

3. If you are using a squared type (SP2W, 4W, 6W) grill, click here.

4. If you are using a squared type (S2W, 4W, 6W) grill, click here.

CHECKCheck that the burner set is clear of dirt.

1.We recommend you replace items that are leaking fire from the side.

2.Clean the burner if all the flames do not come on.
If cleaning does not bring improvement, it’s recommended to replace the product.

3.Clean the flame opening (the hole where the flame comes out) with a wire brush (tip brush) on the burner head.

4.Tap repeatedly with a plastic or wooden hammer several times to remove rust and dirt inside.

CHECKCheck if the main nozzle is blocked.

Clean the main nozzle.

→  If you are using the Dseries (vertical set of the main nozzle), click here

Main nozzle (vertical) cleaning manual

→ If you are using a round type of the SRW/SERW/SERC (horizontal set of main nozzle), click here

Main nozzle (horizontal) cleaning manual

→  If you are using a squared type of the SP2W/SP4W/SP6W (single main nozzle), click here

Single main nozzle cleaning manual

→  If you are using a squared grill of the S2W/4W (double main nozzles), click here

Two main nozzles type Cleaning manual